Should I invest in my own business premises?

London Therapy Rooms EC2

As a therapist, should you work from home or hire a therapy room?
If you opt for the latter, which one should you choose?
To hire a room by the hour in an existing therapy centre?
Or to rent your own office space?
Or even to buy and sublet to other therapists. and how much should you spend?

The number of options and resulting questions can be mind boggling. Hopefully we can help you to make a more informed decision by discussing some of the pros and cons of each option.

The first and usually cheapest option is to work from home. In order to do this, you will need a designated space in your home, which is generally very affordable but could potentially be costly, if you need to renovate a room or build a garden house. There are many benefits to this first option. The big benefit is no ongoing rent expenses. This is a huge advantage, particularly if your business is still quite young. You also do not need to pay travel costs or parking. Being in full control of your environment is also comforting. You can ensure that you have all the equipment you need, that the environment is quiet and the bathrooms are clean. This is not always guaranteed in a rented space! However, there are some disadvantages to working from home. From surveying many clients, it appears that clients view working from home as less professional. Most clients would prefer to go to a more formal setting. Depending on your type of therapy, your clients might feel anxious. Visiting you in your home feels as though they are in your territory, which can heighten anxiety. Running your sessions from a more neutral environment, can enable clients to feel more comfortable. Most of your clients will be wonderful people. However, almost every therapist has had at least one client who has not respected the professional boundaries. This can range from stalker type behaviour to expecting their therapist to be on call 24/7. Working from home offers you less protection against this.

A second option is to visit clients in their homes. This has many advantages. There are big cost savings since you do not incur any costs, other than travel. Clients potentially feel more comfortable in their own home. It is also easier for disabled clients as they do not have to struggle with transport and unfamiliar places. One disadvantage is that you have to carry your equipment from place to place, which, depending on your therapy style, might be very inconvenient. If a lot of your day is spent travelling, you are limiting how many paid hours you can fit into a day. Often client's homes are not a good environment to for therapy. Potentially there are pets around who are keen to get involved or family members in other rooms and the client might be conscious of them listening in.

If you decide to rent a space there are a dazzling number of options available to you. One of the most common for holistic therapists, is to hire a room by the hour within an existing therapy centre. This allows you to minimise the risk, since you are only paying if you use the room. Generally the rooms are well suited to therapy and may have equipment and suitable furniture included. Usually these centres will also do some advertising on your behalf, which is great for generating new business. One of the disadvantages is that the hourly cost is often quite high and takes a big chunk out of your earnings. Also, you can be limited by when the room is available so might not be able to see your clients at times which suit them.

Once you have established a good client base, it might suit you to rent somewhere permanently. This is generally the most expensive option. It looks very professional to have your own designated space, which you can furnish to perfectly suit the needs of your clients. If you rent an office with a receptionist, this further adds to your professionalism and portrays you as an expert. You have full flexibility about when you see clients. It can also be nice to separate your home life and work life. The disadvantage of this option is that it is expensive, particularly if you want a nice office in a good location, with additional features such as parking, receptionists and a waiting room. It is also a the riskiest option. You still have to pay your rent whether or not you have enough clients, so in theory you could be making a loss.

Please do add your comments below. telling the community which type of premises you practice from and how that is working out for you.

Lessons from Influence - The Psychology of Persuasion

As business owners we need to know almost as much about sales and marketing as we do about our chosen therapy. Generally, therapists are brilliant at helping their clients but sometimes find the sales and marketing side of their business a little trickier.

There are a lot of wonderful resources available to help us with promoting our business. A classic book, highly regarded in entrepreneurial circles, is 'Influence - The Psychology of Persuasion' by Robert Cialdini.

In today's blog post we'll aim to summarise the messages in this book and give you practical advice on how these strategies can be applied specifically to a therapy business.

Lesson 1 - Reciprocation

Potential clients will be more likely to pay for treatment with you if they have first received something from you. As people, we like to feel that things are fair. For example, if someone gives you a present for your birthday, you would feel very uncomfortable if you did not reciprocate the favour when it was theirs. If we receive something, we are more likely to give something back and this also applies in business. To put this into practice, offer something small as a freebie to your potential clients, perhaps a free digital product or free introductory session. The people who take up your freebie offer are far more likely to become proper customers. You can offer this on your website, newsletters and social media pages.

Lesson 2 - Commitment and consistency

A strange quirk in our nature, is that once we have made a statement about who we are or what we believe, we are very reluctant to change that, even if there is considerable evidence that our initial decision was incorrect. This could be because we want to save face, we don't want to appear hypocritical and we don't like uncertainty or conflict within ourselves. A good example of this is someone who makes a public commitment vs someone who only makes it in their own mind. Using weight loss as an example, a person who tells all their friends and colleagues that they are going to lose 3 stone and compete in a 10k run is far more likely to be successful than the person who just tells themselves they will do it. Again, we can use this as part of our marketing strategy. Run a free workshop for potential clients. Anyone who attends that workshop is making a public commitment that they are open minded about your specific type of therapy and the trust you as the therapist. Deliver great content in this workshop and at the end of the event, invite people to work with you in an one on one basis. An event of this type also utilises the rule of reciprocity.

Lesson 3 - Social Proof
When we make decisions we look for evidence that society agrees with our decisions. Would you go to a restaurant if everyone told you it was terrible? The rise of sites such as Tripadvisor show us how much we value social proof. The simple way to use social proof in your business, is to ask previous clients for testimonials. Once you have a collection of positive testimonials from your existing clients, you can quote them on your website, social media pages, newsletters etc.

Lesson 4 - Liking
This lesson is self-explanatory. A therapeutic relationship is a unique one. Potential customers will often feel vulnerable before they come to see you.  Before they will work with you, clients need to like and trust you. Social media is a great way to gain their like and trust. Just be yourself on social media. Engage with your audience. Talk about the things you are passionate about and believe in.

Lesson 5 - Authority
Building on the idea of trust, clients want to feel confident that you can help them with their issue. They want to see you as an expert in your field, an authority figure. There are lots of practical ways you can create this authority as a therapist. Write a book, being a published author (you can self-publish) creates a lot of kudos and presents you as an authority. Do a feature on local TV or radio. Or publish an article in an industry journal.

Lesson 6 - Scarcity
This rule is used in retail all the time,
"Sale ends tomorrow,"
"Only three left in stock."
Sales messages like these motivate customers to make a decision and buy the product. This marketing strategy has been around for a long time because it works. Apply these strategies to your own business. When you run a special offer, have a clear end date for it. Imply that you are very busy (even if you're not) and can only take on a limited number of new clients. This galvanizes people who are thinking about it to make a decision.

These very valuable business skills are described in far more detail in the original book, "Influence - The Power of Persuasion,' by Robert Cialdini.

You can purchase it from Amazon below.

Taking The First Step

A career as an alternative therapist is a dream job. You are your own boss, have the freedom to manage your own time, generally earn a better hourly salary than you do in employment and can do work you genuinely love.
Despite all the benefits of this type of career, many people hold back from taking that first step. For a lot of people it is a career they would like to do "one day."
There are many reasons why people hold back, for instance:

• I am worried about giving up a regular salary
• I don't know where to start
• My friends and family will think it is a stupid idea
• What if I'm no good at it?
• I don't know anything about taxes and marketing
• It all seems too daunting. 

The best advice we can give is to just start. Begin researching how to qualify in your chosen field. Or, if you are already qualified and are delaying setting up the business, just start marketing it. None of us have all the answers at the beginning. You learn as you go along.

You can easily work out aspects, such as keeping accounts and running Facebook adverts, as you progress. Everything does not have to be perfect on day one. There are a huge number of resources to teach you the skills you will need. Many people hold back from their ideal lifestyle because they are waiting for all the stars to be aligned. Well, that perfect time never happens to start now and adapt as your business develops.

Starting your own business feels like a big risk. However, as a therapist your risks are relatively low. You could continue to be employed part time while you build you client base. The overheads for a therapy business are low compared to other businesses such as shops, restaurants or manufacturing. Explore the risks and develop a contingency plan to deal with the, Don't let them hold you back unnecessarily.

As for the opinions of other people, the important thing is that it is your life. Whenever you make a big change in life, some people will be resistant to it. This resistance usually comes from a kind place, they are worried about the risks. There is a saying that it is easier to ask for forgiveness than permission. Take the first steps and then tell friends and family. Once you have started on the path you will usually find that people are more supportive. Explain to friends and family your reasons for wanting a lifestyle change. Accept that not everyone will understand, but that is OK.

Taking the first step is the most difficult. After that each obstacle you will encounter feels smaller.

You deserve to do work you are passionate about. Make that change in your life today.

Creating Digital Products

One of the disadvantages of being a therapist, is that we tend to exchange time for money. In general, the business model for therapists, is that we get paid a specific amount of money, for a set amount of time with a single client. E.g. £50 for a half hour physiotherapy session.

While this model allows us to really get to know our clients, it means we cannot scale our businesses. We get limited by the numbers of hours we can physically work. This business model also causes issues when we want to go on holiday. If we are not physically there, we do not earn any money.

So, how can we create a passive stream of income, which is not limited by time or having to be physically present?

A great solution is to create digital products. A digital product can make you money while you sleep. Sounds fantastic doesn't it?

Creating a digital product is surprisingly easy. Have a think about what products would work for your business. If you are a hypnotherapist or meditation instructor, then an audio products would be brilliant. If you are a yoga teacher you could create a video. If you are a nutritionist, you could create an e-book.

Take the time to make your digital product perfect. Edit your product to remove any small irritations, such as bad sound quality on a video.

Due to the increasing popularity of digital products there are lots of available platforms to use. Infusionsoft is a great system to use. Ecwid and Shopify are also very user friendly. These systems allow you to display your products, process the payments and send them to your buyers.

Once you have created your product, you can offer it to your existing customers. People who already know, like and trust you, will be more comfortable buying from you. You can also sell your digital products using Facebook advertising and Google AdWords (Pay Per Click) ads.

Another advantage of creating a digital product, particularly a book, is that it creates a lot of kudos. It demonstrates that you are an expert in your field. This benefits all the areas of your business.

Have you ever created a digital product for your business? If so, what has worked well for you? And what  obstacles have you had to overcome with creating digital products? Please do comment below.

Celebrating Freedom

This blog post is in response to Natalie’s 10 Day Freedom Plan Blog Challenge Day 10 which is the final blog post I am writing as part of a challenge, which has focused on getting clear about your goals in business and life.

I write a lot, both for you guys here at The Therapists' Business School and also on my hypnotherapy blog, but this challenge has pushed me out of my comfort zone. Usually my blogs specialize in giving you, the readers, tools and strategies to employ in your own lives.While a few of the blogs I have written for this challenge, have still focused on how to market a holistic therapy practice, a lot of them have been more personal. Instead of simply providing information, I have been talking about my own aspirations. For someone who is quite private and is more comfortable hiding behind the name of their business, being so open has been difficult. 

However, I overcame this challenge (the lure of the first prize certainly helped!)  and put my personal desires out there in the public domain. And you know what? It was fine.

People didn't ridicule me, tell me my dreams were fanciful or all point and laugh as the gremlins in my mind told me they would. In fact, people have been very supportive. The audience has actually engaged really well with these more personal blogs. 

My favorite post of the challenge was Day 3, which was all about creating a clear vision for the future, by planning your perfect day. This challenge was wonderful for a few reasons. First it feels great to fantasize about your perfect day. Second, it helped me to get really clear on what I actually want from life, as opposed to what other people say is important. Third, it was very personal, so really broke down the barrier I had, about being open about myself, in the public domain. I enjoyed this challenge so much that I have since set it as a task to several of my hypnotherapy clients. 

The challenge has been hugely valuable to me and changed the way I view things in business and life. In business, I am going to blog far more frequently as I have seen the business benefit of having evergreen content and have enjoyed the process. More importantly I am going to talk much more openly about what I really want in business and in life. 

If you have any comments about the 10 day blog challenge or about The Therapists' Business School, then please do comment below. 

http://thefreedomplan.rocks/ten

Location Independence

Usually our blogs here at The Therapists' Business School provide guidance on business and marketing for therapists. Today's blog is a little more personal. I'm Cat, the owner of The Therapists' Business School and I've been taking part in a ten day blog challenge. Every day I've been writing a blog which helps me to create the vision for my own life. It has been brilliant and I thoroughly recommend you check it out. This blog post is in response to Natalie’s 10 Day Freedom Plan Blog Challenge Day 9, which is all about location independence. I hope my views can inspire you to also think about your goals.

I have always loved travel. As soon as I hit 18, I packed my backpack, passport, SPF 6000 sun cream (I have the type of skin which can burn under a light bulb!) and I was off. That first experience of independent travel took me inter railing around Europe, seeing ruins and beaches in Thailand, sailing down the river Nile, working in a hospital in India and office work (and drinking) in Dublin. I was hooked.

Life is a little different now. I'm in my early thirties, have a family, a home I love and a hypnotherapy practice, which I am incredibly passionate about. My goal now is to be able to travel for three months of the year, during all the school holidays and enjoy the rest of the year in my base in the UK. I admire all the families who educate their children on the road, giving them true location independence. However, for me that is not the best balance, for two reasons. One, I love my hypnotherapy work and to provide a good service to my clients, I need to be able to see them regularly over a period of a few months. Secondly, my oldest daughter is disabled and requires quite a lot of additional support in school and from healthcare professionals so it makes sense to stay where the support is already set up.

So, my dream is to have the freedom to travel for three months of the year, with my family. This is one of the reasons why I set up The Therapists' Business School. By providing business and marketing knowledge as online courses and by employing the best trainers in the field to run the classroom courses, I do not need to be physically present.

In April, we are going, as a family, to Thailand and Cambodia. We are all incredibly excited for this trip. While there it will be important to me to balance my work time, tourist time, relaxation time and time for exercise. We are working with the natural rhythm of the area we are visiting. Thailand and Cambodia are stifling hot in April. So, we will all get up early and stay up late to do most of our touristy things early in the morning or late in the evening. During the hottest part of the day, the children will need a sleep. This siesta time is mine and my husband's opportunity to get some work done. By saving all of our documents to Google Drive and our log ins to LastPass, we can log in from any computer in the world, saving us the extra luggage of having to bring a laptop. We will incorporate plenty of exercise into our daily routine in Asia, simply by the activities we will be doing, horse riding, swimming and lots of walking.


For another post about how to balance work and location independence, check out my blog about my perfect day here.

Often people think that extensive travel is out of reach. They think it is too expensive / dangerous / impossible to fit in around work etc. Don't let these limiting beliefs hold you back. In reality travel is accessible, it just takes a bit of organisation.

Travel is very important to me, as it is with so many other people. It really is possible to create a business and lifestyle which allows you location independence.

Get the 7 Steps To Create A Successful Therapy Business here. 

How To Overcome Procrastination And Overwhelm

There are many wonderful benefits to running your own business. Unfortunately, there are also a few downsides. As your own boss, you have nobody to motivate you. You have nobody to hold you accountable if you procrastinate. Sometimes it feels overwhelming doing everything yourself.

If you ever find yourself procrastinating or feeling overwhelmed, by everything, you need to do in your business, don't worry, this is very normal.

We all hit these periods of procrastination and overwhelm in our business.

Like everything in life, our energy and passion for our business naturally waxes and wanes. Often, we will feel incredibly motivated for a couple of months, focus everything on our business and then suddenly find our energy disappears. Don't panic when this happens. It's natural. The best thing to do, is to accept that sometimes you need to take a step back and relax a little. If you try to keep going at full speed during these low energy periods, you will simply extend the unproductive period and feel anxious about it. Take time for yourself to relax, spend time with family and friends, go on holiday and you'll come back to your business with renewed vigour.

As well as natural energy fluctuations, a period of procrastination and feeling overwhelmed, could be because your heart is not really in the work you are trying to do. Ask yourself honestly, is this something which lights you up? Do you have passion for the work you are doing? Or are you doing it because you think you should be? If it's the latter, then what else can you be doing? Take your business in a direction which fills you with excitement.

There will be times when our motivation is lower, our stress is higher but we cannot take a step back. There will be times when it is business critical to get things done.

There are various tools and techniques you can use to overcome procrastination and overwhelm.

Keep a 'To Do' list. This means that all your tasks are recorded and you will not feel overwhelmed by having to remember everything. Regularly review your To Do list and ask yourself the following questions for each item:

• Will this generate an income?
• Do I enjoy it?
• Am I obliged to do this (e.g. legal requirements / tax affairs)

When the answer to all three questions is no, then get rid of the task. 

With the remaining tasks, are there any you can outsource? These days you can outsource almost all business and personal tasks, often for a very low cost. 

Now, you are left with a much more manageable To Do list. Hopefully this exercise of eliminating many of the tasks will enable to feel less overwhelmed. 

Make sure you are finding time everyday for some exercise and meditation. Both are great for minimizing stress and that sensation of overwhelm.  They also help you to be more focused. 

Once you have eliminated many of the tasks from your To Do list, it is time to get laser focused. 

Before you go to bed at night, choose a maximum of three tasks from your To Do list, which are the most important ones to get done the next day.  No more than three or you will start to feel overwhelmed. 

When it comes to the next day, focus on each task one at a time. Do not attempt to multi-task. Choose your first task of the day. Ensure you are working in a good environment. Limit the time you have available to work on this task. This might sound counter-intuitive, but limiting the time you have available increases your productivity.It prevents you from wasting time on Facebook or travel websites (maybe that's just me!). Work on your first task for a set amount of time. Then take a break. Go for a walk to clear your mind, have something to eat or do some exercise.

For example, a typical day when you want to overcome procrastination and overwhelm could look like this.

20 minute meditation session
Task one for 40 minutes
Have some lunch
Task two for 40 minutes
Go for a walk
Task three for 40 minutes.

Work with your own circadian rhythm. If you are a night owl, then do your most creative tasks late in the evening. If you have maximum concentration span of 20 minutes, then perhaps do six 20 minutes sessions rather than the three 40 minute sessions advised above. If you are more focused after eating then plan your most challenging task after lunch. We are all different. Listen to your own body and notice your own energy levels.

We'd love to hear how you overcome procrastination and overwhelm. Please do post in the comments below and share with others what works for you.

This blog post is in response to Natalie’s 10 Day Freedom Plan Blog Challenge Day 7

• http://thefreedomplan.rocks/ten